FREQUENTLY ASKED QUESTIONS 

If you have a question that is not answered below, please feel free to reach out to us using the “Contact” link on the Menu Bar, or call or send an SMS text message to us at (415) 630-3896.

Q: Do I have to provide anything, or does Judy’s Express Mobile Nails bring everything? A: Judy’s Express Mobile Nails brings everything necessary to perform the service(s) you have ordered. This includes but is not limited to: a manicurist station, foot bath bowls, towels, and a variety of nail polish colors to choose from.

Q: Are your mobile nail service prices higher than a traditional nail salon?

 A: Our pricing is all-inclusive and structured to reflect the cost and convenience of on-location service(s). Our Value Inclusive Pricing (VIP) structure accounts for: Service – The convenience of professional nail care at your location, saving you time and effort. Preparation – Gathering supplies, loading and unloading the vehicle, setting up, performing services, and cleaning up afterward. Logistics – Factoring in travel time, traffic delays, fuel and vehicle maintenance costs, and parking logistics. Value – Our pricing is competitive with other mobile nail services, offering high-quality service at fair rates.

Q: Am I charged if I cancel less than 24 hours before my appointment?

A: Yes. When you book an appointment, our manicurist blocks a minimum of 2 hours from their schedule. If you cancel with less than 24 hours' notice, it may prevent us from accommodating other clients. To compensate for lost appointment opportunities, your upfront deposit will be retained as a cancellation fee. However, if last-minute openings become available, we will reschedule your appointment at no additional cost when possible.

Q: Do you charge an after-hours fee for late-night appointments?

A: Unlike traditional nail salons, Judy’s Express Mobile Nails offers services at your convenience, even outside standard hours. Most appointments are booked between 9:00 a.m. and 7:00 p.m. If a service is requested outside these hours, a $50 after-hours fee will be applied to compensate for extended work hours.